 Summit Programme
day one | day two
day one | day two
| Day Two4 March
2010 |
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| 08:15 |
Chairperson's introduction |
Dr Robert Miller,
Executive Director,
Shingo Prize for Operational Excellence
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| 08:20 |
BeLean® - Capgemini’s approach to Lean.
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Implementing change programmes that deliver sustainable results
- Ideas on why many operational excellence programmes fail to deliver sustainability
- Understanding the importance of creating behavioural change at the corporate & at the individual level
- Designing programmes that deliver both a transformation step in performance & continuous improvement
- A visualisation of what lean success looks and feels like to those who have experienced it directly
- Taking our own medicine - how we implement BeLean® within Capgemini
Dr Paul Donnellan,
Principal Lean Practice,
Capgemini Consulting
François Hucher,
Group Supply Chain Director,
Capgemini Group
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|
| 09:00 |
Executing strategy to realise value using operational excellence |
Turning operational excellence into a strategic weapon to deliver bottom line benefits
- Aligning people, processes and technologies to exceed the sum of its parts and go beyond “excellence”
- Bringing strategy to operational excellence to deliver sustained success for your organisation
- Transforming existing processes to foster your continuous improvement goals
- Using value measurement analysis to demonstrate real results
- Creating sustainable change
Dr Fadel Hamed,
Associate Director, GT Operational Excellence,
Genentech Inc.
USA
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|
| 09:40 |
Achieving operational excellence by remembering your most important asset: people
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- Understand the sustainability lessons of The Shingo Prize from 22 years of experience with the best Lean Implementers
- Discuss the dangers of allowing your lean/operational excellence efforts to become too “tool” oriented
- Learn the critical relationships between the principles, systems and tools related to Operational Excellence
- Discover how to organize roles in your company to ensure a sustainable cultural transformation
Dr Robert Miller,
Executive Director,
Shingo Prize for Operational Excellence
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| 10:15 |
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| 10:30 |
| Banking and finance |
| Delivering customer service excellence through lean/six sigma
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- Adopting lean frameworks to optimise customer service levels
- A performance improvement strategy based on operational methodology
Carole Plant,
Head of Performance Improvement - Global Operations,
Barclays
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| Manufacturing industries |
| Going beyond lean/six sigma to deliver business growth |
- Developing an operational excellence toolkit to deliver growth
- Knowing your destination to ensure transformation delivers operational excellence in the extended supply chain
Stephan Sielaff,
Senior Vice President, Global Supply Chain,
Symrise
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| Public sector: Healthcare |
| Using lean for quality improvement and productivity gains
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- Installing a whole new method of management - successfully going against the grain to create better ways of working
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- Understanding how to instigate cultural change
- Achieving measurable results - improved mortality rates and multi million pound savings
- Implementing lean into clinical and non clinical settings
- Focusing on quality and automatically generating savings
Lesley Doherty,
Director of Nursing & Performance Improvement,
Royal Bolton Hospital NHS Trust Foundation
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| 11:25 |
| Banking and finance |
| Transforming your company by ensuring the right organisational change framework |
- Delivering process and structural change to enhance operational excellence
- Maximising efficiencies by engaging and guiding the business through change
- Clearly defining your strategy and securing commitment from your six sigma leaders
Jay Banerjee,
Head of Process Excellence and Innovation,
Deutsche Bank
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| Manufacturing industries |
| Business transformation through Innovation, Quality and Productivity (IQP): a Novartis best practice case study
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- Minimising waste and delivering productivity gains through IQP
- Delivering productivity through lean implementation in biopharmaceuticals
- Adopting a radical three-layer approach to sustain Operational Excellence gains
Jean Francois Guilland,
Global Head IQP,
Novartis Biopharmaceuticals Operations
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Public sector:
Government |
| Delivering high-quality service for less |
- How do you transform service levels while minimising costs?
- Collaborating with users and suppliers to create a culture of transformational change
- Ensuring the right leadership is in place to drive change
Dr Zoe Radnor,
Reader in Operations Management ,
Warwick Business School
UK
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| 12:10 |
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| 13:10 |
One-to-one meetings and transformation workshops
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| 13:10 |
| Strategy and transformation |
| BT strategy - The missing link: Crafting the overall architecture for operational excellence |
Bernd Zanner,
Vice President,
Capgemini Consulting
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| Technology transformation |
| Lean IT |
Mark Jamieson,
Principal,
Capgemini Consulting
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| Finance and employee transformation |
| Commercialising the back office |
Carole Murphy,
Vice President,
Capgemini Consulting
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| Marketing sales and service |
| Cost versus customer experience - a delicate balance |
Sherif Choudhry,
Vice President,
Capgemini Consulting
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|
| 14:30 |
Deploying lean and six sigma frameworks for competitive advantage
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- Focusing on process improvement within the business to ensure that all-important competitive edge
- Deploying operational excellence at a global level through a decentralised system
- Delivering long-term value through global lean and six sigma
Emmanuel DeCroix,
Global ACE Director, Corporate Investment Banking,
BNP Paribas
Youcef Bensafi,
Corporate Lean Six Sigma Leader,
BNP Paribas
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|
| 15:10 |
Special closing panel discussion: |
Jeff Patton,
VP, Lean Practice,
Capgemini Consulting
Dr Robert Miller,
Executive Director,
Shingo Prize for Operational Excellence
Dr Zoe Radnor,
Reader in Operations Management ,
Warwick Business School
UK
Dr Fadel Hamed,
Associate Director, GT Operational Excellence,
Genentech Inc.
USA
Karen Thomas,
Portable Foods – Operations Director,
Kellogg
Emmanuel DeCroix,
Global ACE Director, Corporate Investment Banking,
BNP Paribas
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| 16:00 |
Chairman's closing remarks |
Dr Robert Miller,
Executive Director,
Shingo Prize for Operational Excellence
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| 16:10 |
Chairperson's closing remarks |
Mark Porter,
COO,
Capgemini Consulting
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| 16:15 |
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Why Attend The Operational Excellence and Business Transformation Leadership summit will reveal how leading businesses are positioning themselves for the economic upturn through operational excellence:
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Delivering business growth by going beyond lean and six sigma: understand how Symrise has ensured transformation and growth by knowing its destination in operational excellence
Innovation through Innovation, Quality and Productivity: discover how Novartis delivered productivity gains through a three-layered approach to operational excellence
Lean and six sigma for competitive advantage: learn how BNP Paribas has successfully deployed lean and six sigma globally through a decentralised system
What are the principles of operational excellence? debate the key principles of continuous improvement with the Shingo Prize for Operational Excellence
Using lean and six sigma to deliver customer service excellence: analyse how Barclays have applied operational methodology to optimise customer service levels
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Benefits
- Debate the key issues within operational excellence and business transformation
- Embrace a comprehensive programme coupled with real life case studies illustrating successful continuous improvement strategies in a variety of industry sectors
- Identify the current trends and strategies being taken to enhance business transformation
- Sit down with industry colleagues and experts on a one-to-one basis to develop a bespoke ‘toolbox’ of business critical information to effectively measure performance
- Benchmark your company’s performance against others
- Discover opportunities for improvement across your business
- Network with your fellow operational excellence industry experts in an interactive format
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