| Programme | Speakers | Delegates | Packages |
| Review the strategic agenda for the summit. | Meet the expert panel of senior executives and renowned thought leaders. | Discover our unparalleled members list of leading businesses. | Find out how you can confirm your place at the summit. |
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Delivering business growth by going beyond lean and six sigma: understand how Symrise has ensured transformation and growth by knowing its destination in operational excellence Innovation through Innovation, Quality and Productivity: discover how Novartis delivered productivity gains through a three-layered approach to operational excellence Lean and six sigma for competitive advantage: learn how BNP Paribas has successfully deployed lean and six sigma globally through a decentralised system What are the principles of operational excellence? debate the key principles of continuous improvement with the Shingo Prize for Operational Excellence Using lean and six sigma to deliver customer service excellence: analyse how Barclays have applied operational methodology to optimise customer service levels |