Day One3 March 2010

Day Two4 March 2010 08:15 Chairperson's introduction Dr Robert Miller, Executive Director, Shingo Prize for Operational Excellence 08:20 BeLean® - Capgemini’s approach to Lean. Implementing change programmes that deliver sustainable results Ideas on why many operational excellence programmes fail to deliver sustainability Understanding the importance of creating behavioural change at the corporate & at the individual level Designing programmes that deliver both a transformation step in performance & continuous improvement A visualisation of what lean success looks and feels like to those who have experienced it directly Taking our own medicine - how we implement BeLean® within Capgemini Dr Paul Donnellan, Principal Lean Practice, Capgemini Consulting François Hucher, Group Supply Chain Director, Capgemini Group 09:00 Executing strategy to realise value using operational excellence Turning operational excellence into a strategic weapon to deliver bottom line benefits Aligning people, processes and technologies to exceed the sum of its parts and go beyond “excellence” Bringing strategy to operational excellence to deliver sustained success for your organisation Transforming existing processes to foster your continuous improvement goals Using value measurement analysis to demonstrate real results Creating sustainable change Dr Fadel Hamed, Associate Director, GT Operational Excellence, Genentech Inc. USA 09:40 Achieving operational excellence by remembering your most important asset: people Understand the sustainability lessons of The Shingo Prize from 22 years of experience with the best Lean Implementers Discuss the dangers of allowing your lean/operational excellence efforts to become too “tool” oriented Learn the critical relationships between the principles, systems and tools related to Operational Excellence Discover how to organize roles in your company to ensure a sustainable cultural transformation Dr Robert Miller, Executive Director, Shingo Prize for Operational Excellence 10:15 Morning refreshments 10:30 Banking and finance Delivering customer service excellence through lean/six sigma Adopting lean frameworks to optimise customer service levels A performance improvement strategy based on operational methodology Carole Plant, Head of Performance Improvement - Global Operations, Barclays   Manufacturing industries Going beyond lean/six sigma to deliver business growth Developing an operational excellence toolkit to deliver growth Knowing your destination to ensure transformation delivers operational excellence in the extended supply chain Stephan Sielaff, Senior Vice President, Global Supply Chain, Symrise   Public sector: Healthcare Using lean for quality improvement and productivity gains Installing a whole new method of management - successfully going against the grain to create better ways of working · Understanding how to instigate cultural change Achieving measurable results - improved mortality rates and multi million pound savings Implementing lean into clinical and non clinical settings Focusing on quality and automatically generating savings Lesley Doherty, Director of Nursing & Performance Improvement, Royal Bolton Hospital NHS Trust Foundation   11:25 Banking and finance Transforming your company by ensuring the right organisational change framework Delivering process and structural change to enhance operational excellence Maximising efficiencies by engaging and guiding the business through change Clearly defining your strategy and securing commitment from your six sigma leaders Jay Banerjee, Head of Process Excellence and Innovation, Deutsche Bank   Manufacturing industries Business transformation through Innovation, Quality and Productivity (IQP): a Novartis best practice case study Minimising waste and delivering productivity gains through IQP Delivering productivity through lean implementation in biopharmaceuticals Adopting a radical three-layer approach to sustain Operational Excellence gains Jean Francois Guilland, Global Head IQP, Novartis Biopharmaceuticals Operations   Public sector: Government Delivering high-quality service for less How do you transform service levels while minimising costs? Collaborating with users and suppliers to create a culture of transformational change Ensuring the right leadership is in place to drive change Dr Zoe Radnor, Reader in Operations Management , Warwick Business School UK   12:10 Lunch 13:10 One-to-one meetings and transformation workshops 13:10 Strategy and transformation BT strategy - The missing link: Crafting the overall architecture for operational excellence Bernd Zanner, Vice President, Capgemini Consulting   Technology transformation Lean IT Mark Jamieson, Principal, Capgemini Consulting   Finance and employee transformation Commercialising the back office Carole Murphy, Vice President, Capgemini Consulting   Marketing sales and service Cost versus customer experience - a delicate balance Sherif Choudhry, Vice President, Capgemini Consulting   14:30 Deploying lean and six sigma frameworks for competitive advantage Focusing on process improvement within the business to ensure that all-important competitive edge Deploying operational excellence at a global level through a decentralised system Delivering long-term value through global lean and six sigma Emmanuel DeCroix, Global ACE Director, Corporate Investment Banking, BNP Paribas Youcef Bensafi, Corporate Lean Six Sigma Leader, BNP Paribas 15:10 Special closing panel discussion: Jeff Patton, VP, Lean Practice, Capgemini Consulting Dr Robert Miller, Executive Director, Shingo Prize for Operational Excellence Dr Zoe Radnor, Reader in Operations Management , Warwick Business School UK Dr Fadel Hamed, Associate Director, GT Operational Excellence, Genentech Inc. USA Karen Thomas, Portable Foods – Operations Director, Kellogg Emmanuel DeCroix, Global ACE Director, Corporate Investment Banking, BNP Paribas 16:00 Chairman's closing remarks Dr Robert Miller, Executive Director, Shingo Prize for Operational Excellence 16:10 Chairperson's closing remarks Mark Porter, COO, Capgemini Consulting 16:15 Close of conference